Due to the intimate nature of our products, all items on French Postcard are considered a final sale. Some items may be exchanged within 30 days of purchase only if they have manufacture issues, but may be exchanged for the same product.
Any item that is designed to have contact with any body part or fluid is non-returnable and non-resalable. Once the items are shipped, they are considered used, which means they cannot be returned. The final sale items also include lubricants, massage oils, condoms, and body paints as well.
To process your defective exchange promptly, please contact us at 403-457-1303 or firstname.lastname@example.org before you send your items back. We are more than happy to assist you with any issues regarding your purchase.